Frequently Asked Questions

Find answers to common questions about Kirby Estate and our wines.

opening a bottle of wine


Is there a minimum quantity for orders?

Yes, we kindly request a minimum purchase of two bottles per order.

What are the delivery costs?

Enjoy complimentary shipping on orders over $300. For orders falling below this value, a flat shipping fee of $20 (tax included) will be applied.

Which shipping services do you use?

We partner with Canada Post or local couriers, depending on your delivery destination.

When can I expect my wines to be delivered?

Orders are processed and readied for shipment from Monday to Friday, typically within five to ten business days. For orders beyond major centers in Southern Ontario, Canada Post will handle the delivery, with timeframes varying based on distance. If you provide an email address during your purchase, you'll receive a Shipping Notification from either Canada Post or our local courier. (Be sure to check your spam folder as tracking emails sometimes land there.)

Do you offer year-round shipping?

While we do ship via Canada Post, we recommend that customers outside major Southern Ontario centers place orders before November's end or wait until spring. This helps avoid potential freezing during transit.

What updates will I receive about my order?

After placing your order, expect an email confirmation. If it's missing, check your spam folder. Both our courier and Canada Post will send you tracking information once your order is en route.

Can my wine be left at the door?

For security and legal reasons, your wine cannot be left unattended. Should you miss the Canada Post delivery, a pickup notice will guide you to the nearest postal outlet. Should you miss our courier, they will make a second effort to deliver to you and will be in contact with you. Please note, a recipient 19 years or older must sign for the order, which is why we suggest using a business address for delivery.

Encountered issues with your delivery?

If your order arrives damaged, faulty, or incorrect, please contact us so we can resolve the issue promptly.

Purchasing & Ordering

Where can I find Kirby Estate wines?

Our wines are available for purchase online, select restaurants, certain wine stores. Kirby Estate wines are not available in the LCBO.

What wines are available for purchase?

Browse our "Shop" tab for our latest offerings, which are updated regularly. To never miss a new release, make sure you're subscribed to our mailing list.

Do you offer shipping out of province and international shipping?

Not at this time.  Please contact us should you wish to place a large order.

Can I customize an order for special occasions?

Mixed-product orders can be accommodated through the website.  Please contact us if you are looking for other special requests.

What methods of payment do you accept?

We accept most major credit cards.  Licensees should create an account here. Once you have done that contact us with your Licensee number to establish an account prior to order.

What is your return and refund policy?

If your order is unsatisfactory, please contact us so we can resolve the issue promptly.


Do you offer wine tastings?

Unfortunately the winery is not open to the public and is still under development.  We hope to offer select groups “by appointment” tastings in the future.  Please indicate the nature of your interest on the website page.

Can I visit the winery?

Unfortunately the winery is not open to the public and is still under development.  

Where is Kirby Estate located?

Our winery is located along the Four Mile Creek in the Niagara Lakeshore sub-appellation.

Wine Releases

Is there a wine club or option for recurring deliveries?

While we don't have a formal wine club at present, subscribing to our email list ensures you'll be the first to know about new wine releases and exclusive events.  It will allow us to offer you priority allocations of limited production releases in the future. Stay tuned for future subscription options!

When are your wine releases?

They occur periodically when the wines are ready.  The subscription list members will be the first to be notified.

What are your recommended food pairings for each wine?

For individualized pairing suggestions, please check the pairing notes provided alongside each wine in our online store. Additionally, our blog features a variety of articles that delve into perfect pairings for our wines.

The kirby connection

Kirby Estate is a passion project of Maria and Scott Kirby who wish to share their limited production wines with like-minded eonophiles that appreciate the best that Niagara has to offer -  great quality, tasty, energetic wines.  If they have sparked your interest and you would like to know more about Kirby Estate please join the subscription list.  You will be advised periodically of happenings in the vineyard and of up coming releases.

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